In industries like construction, engineering, and professional services, technology is both a backbone and a potential bottleneck. The difference often comes down to the quality of the people behind the systems. At Foresight IT, we believe that the most effective IT support doesn’t come from a faceless help desk– it comes from a small, dedicated team that knows your business inside and out.

Eric Johnson, co-founder and CEO of Foresight IT, has been a part of three other very successful local managed IT services firms, dating back over 20 years. “A cornerstone of each of those successful managed IT firms is a focus on team-based support for clients,” he says.

Each of our clients is supported by a team that functions like an internal IT department. At the top of that team is a Technical Account Manager, a highly skilled technologist who oversees your IT strategy and ensures consistency in service delivery. Supporting them are four to seven specialists across areas like help desk, servers, networking, and security. This structure is deliberate: the team is large enough to provide reliable coverage when someone is out, yet small enough that your employees know the people answering their calls.

The benefit is more than convenience. When technicians understand your infrastructure, your software stack, and even your employees’ preferences, problems are solved faster. For a project engineer who relies on Revit or a partner reviewing sensitive financial data, the peace of mind that comes from working with a familiar, approachable technician is invaluable– not to mention the efficiency of working with a technician who knows the infrastructure. 

Many larger IT firms service their clients with a sea of helpdesk technicians. This makes it very hard to reach the same technician twice to solve your IT problems. This creates a challenge for team members working on help tickets, because each time they pick up the phone with a client they are effectively going in blind. Not only does this waste your time as the client, it makes the work far less rewarding for the technician. It’s why Foresight IT makes a point of using small, dedicated teams to serve clients– our technicians are able to solve problems quicker because they have a standing relationship with the infrastructure and the client. Our clients see over 80% of their requests handled by the same four to seven dedicated technicians, eliminating the frustration of re-explaining issues to strangers. 

As Foresight IT grows, the team-based structure will continue. Our technical employees will always work in small teams, with the intention of serving as an extension to your company. 

This model creates stronger relationships, faster resolution, and a more secure, stable IT foundation for your business. For leaders in construction, engineering, and professional services, it means one less headache—and one more advantage in a competitive marketplace.